Privacy Policy
At Byron Bay Detox Greens, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website or purchase from us.
Information We Collect
When you visit or interact with our website, we may collect the following types of personal information:
Order Information
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely through third-party gateways such as Shopify Payments or PayPal)
Device Information
- IP address
- Browser type and version
- Time zone
- Cookies and usage data
- Pages visited and referring websites
This information is collected through technologies including cookies, log files, tags, pixels, and web beacons.
How We Use Your Information
We use your personal information to:
- Process and deliver your orders
- Send order confirmations, shipping updates, and receipts
- Provide customer service and respond to enquiries
- Improve our website, products, and overall customer experience
- Customise content and recommendations based on your preferences
- Send promotional emails or offers (only if you’ve opted in)
- Detect and prevent fraud or misuse of our website or services
Cookies & Tracking Technologies
Cookies help us provide a better browsing experience by:
- Remembering your preferences and settings
- Analysing website traffic and performance
- Supporting marketing and retargeting campaigns
Sharing Your Information
We only share your personal data with trusted third-party providers who help us operate our business, including:
- Shopify (our website and e-commerce platform)
- Payment processors (e.g. PayPal, Shopify Payments)
- Shipping and logistics partners
- Marketing and analytics platforms (e.g. Google Analytics, Meta Ads)
We may also disclose your information when required by law, legal proceedings, or to protect our legal rights.
Marketing & Your Choices
With your explicit consent, we may email you updates, promotions, or wellness content. You may opt out of these communications at any time by clicking “unsubscribe” at the bottom of our emails or by contacting us directly.
Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Request access to the personal data we hold about you
- Request corrections to your personal information
- Withdraw your consent for direct marketing at any time
To make any of these requests, please contact us at info@byronbaydetoxretreats.com.au.
Security
We take your privacy seriously and implement appropriate physical, digital, and managerial safeguards, including:
- SSL encryption for secure data transmission
- Secure payment processing through trusted providers
- Restricted access to personal information
While no system is entirely foolproof, we continually monitor and update our security measures to protect your data.
Data Retention
We retain your Order Information for our records unless you request its deletion. Device and usage information may be retained for analytics, troubleshooting, and compliance purposes.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations. The latest version will always be available on our website. We recommend reviewing it periodically.
Contact Us
If you have any questions, concerns, or would like to exercise your privacy rights, please contact us at:
Byron Bay Detox Greens info@byronbaydetoxretreats.com.au.
